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BPL suspends disconnections

April 1, 2020

The Nassau Guardian

Bahamas Power and Light (BPL) has suspended disconnections throughout the emergency orders, BPL CEO Whitney Heastie confirmed today.

The suspension was initially set to expire today, but Heastie said BPL has extended the program until the expiration of the 24-hour curfew and other emergency orders, which were imposed by Prime Minister Dr. Hubert Minnis in an effort to curtail the spread of COVID-19. “So in concert with the government, BPL is also following suit and extending the disconnection of customers,” Heastie said. He was a guest on Guardian Radio show, The Revolution, with host Juan McCartney. “So we will not be disconnecting our customers as we would have said up to April 1, now that’s going to be continued on,” Heastie continued. “We are not going to be disconnecting customers. “However, we do realize that we have a business that’s an essential service. We do need funds to be paid. So we are asking all BPL customers to do the responsible thing and certainly make payments. “We do have a number of ways people can pay. Certainly the phone line is 3021130; BPL’s website, bplco.com. They can also call BPL to get assistance. I know we’ve been having some problems with pins resets, so people can also reach out by use of the email pinreset@bplco.com for assistance.” Additionally, he said BPL payments will be deferred for a three-month period for people who who have been quarantined due to COVID-19 and people who have been laid off. “We realize that these are unprecedented times and there are challenges to our customers so we are trying to do our part,’ he said. He said customers who have a tough time paying their bills should come into BPL  and work out a payment plan. *NOTE: a previous version of this story incorrectly indicated that BPL had extended its disconnection suspension until April 8.

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